Terms and Conditions
Last Updated: December 15, 2025
Welcome to QRCrave. These Terms and Conditions ("Terms") govern your access to and use of our subscription-based restaurant management and QR code ordering platform. By accessing or using QRCrave, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Definitions
"Platform" refers to the QRCrave website, mobile applications, and all related services.
"Restaurant Partner" refers to restaurants that subscribe to our platform services.
"Customer" refers to end-users who place orders through the platform by scanning QR codes.
"Services" refers to all features and functionalities provided by QRCrave based on subscription plans.
"Subscription" refers to the paid service plan chosen by Restaurant Partners to access platform features.
2. Eligibility and Account Registration
2.1 Eligibility
You must be at least 18 years old and have the legal capacity to enter into binding contracts. Restaurant Partners must be legally authorized to represent and bind the restaurant business.
2.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized access or security breach. You are liable for all activities conducted under your account.
2.3 Accurate Information
You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.
3. Restaurant Partner Obligations
3.1 Menu Management
Restaurants must maintain accurate menu information, including item names, descriptions, prices, availability, and allergen information. Menus must be updated promptly to reflect changes.
3.2 Order Fulfillment
Restaurants must fulfill orders in a timely manner, maintain quality standards, honor prices displayed at the time of order, and communicate any delays or issues to customers promptly.
3.3 Compliance
Restaurants must comply with all applicable food safety regulations, health codes, licensing requirements, and labor laws.
3.4 QR Code Display
Restaurants must prominently display QR codes provided by QRCrave in appropriate locations for customer access.
4. Customer Obligations
- Provide accurate information when placing orders
- Pay for all orders directly to the restaurant according to their accepted payment methods
- Respect restaurant policies and staff
- Report any issues or concerns promptly
- Not misuse or abuse the platform
- Understand that QRCrave does not process or handle customer payments for orders
5. Orders and Payments
5.1 Order Placement
Customers can place orders by scanning QR codes provided by Restaurant Partners. QRCrave facilitates order communication between customers and restaurants but does not process order payments.
5.2 Order Acceptance
All orders are subject to acceptance by the restaurant. Restaurants reserve the right to refuse or cancel orders for legitimate reasons.
5.3 Pricing and Customer Payments
Prices are set by Restaurant Partners. All prices include applicable taxes unless otherwise stated. Customers pay directly to the restaurant through the restaurant's accepted payment methods (cash, card at counter, UPI, etc.). QRCrave does not charge customers any service fees or process customer payments for orders.
5.4 Payment Disputes
Since payments are handled directly between customers and restaurants, all payment disputes, refunds, and cancellations must be resolved directly with the restaurant. QRCrave is not responsible for payment-related issues.
6. Subscription Plans and Payment Terms
6.1 Subscription Model
QRCrave operates on a subscription-based model. Restaurant Partners must subscribe to a service plan to access platform features. Subscription plans vary based on features and services provided.
6.2 Basic Features
The minimum subscription plan includes the ability to add and manage menus, view orders, generate QR codes, and allow customers to scan QR codes to place orders. Additional features are available with higher-tier plans.
6.3 Subscription Fees
Restaurant Partners agree to pay subscription fees as specified in their chosen plan. Subscription fees are charged periodically (monthly, quarterly, or annually as selected). Fees are non-refundable unless otherwise stated in your service agreement.
6.4 Payment Methods
Subscription payments can be made via UPI by scanning the QRCrave payment QR code provided, or through manual payment arrangements as coordinated with our team. Payment confirmation must be submitted through the platform or communicated to support.
6.5 Subscription Renewal and Cancellation
Subscriptions automatically renew at the end of each billing period unless cancelled. To cancel, contact support at least 7 days before the renewal date. Access to services continues until the end of the paid period.
6.6 No Transaction Fees
QRCrave does not charge transaction fees or commissions on customer orders. Restaurant Partners pay only subscription fees to access the platform.
7. Intellectual Property
7.1 Platform Ownership
QRCrave owns all rights, title, and interest in the platform, including software, trademarks, logos, and content (excluding user-generated content).
7.2 License Grant
We grant you a limited, non-exclusive, non-transferable license to access and use the platform for its intended purpose.
7.3 User Content
Restaurant Partners retain ownership of their menus, images, and content. By uploading content, you grant QRCrave a worldwide, royalty-free license to use, display, and distribute such content for platform operations.
8. Prohibited Activities
You agree not to:
- Violate any laws or regulations
- Infringe on intellectual property rights
- Transmit viruses, malware, or harmful code
- Attempt unauthorized access to our systems
- Engage in fraudulent activities or money laundering
- Harass, abuse, or harm other users
- Scrape, copy, or reverse engineer the platform
- Create fake accounts or impersonate others
- Interfere with platform operations
9. Disclaimers and Limitations of Liability
9.1 Service "As Is"
The platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee uninterrupted, error-free, or secure service.
9.2 Restaurant Responsibility
QRCrave is a technology platform connecting customers and restaurants. We are not responsible for food quality, safety, preparation, delivery, or payment processing for orders. Restaurants are independent businesses responsible for their operations and handling customer payments.
9.3 Payment Handling
QRCrave does not process, handle, or store customer payment information for orders. All order payments are made directly to restaurants. We are not responsible for payment disputes, refunds, or any financial transactions between customers and restaurants.
9.4 Limitation of Liability
To the maximum extent permitted by law, QRCrave shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability to Restaurant Partners shall not exceed the subscription fees paid by you in the 12 months preceding the claim. We have no liability to customers as no fees are charged to them.
10. Indemnification
You agree to indemnify, defend, and hold harmless QRCrave, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the platform, violation of these Terms, or infringement of any rights of third parties.
11. Termination
11.1 Termination by User
You may terminate your account at any time by contacting support or using account settings.
11.2 Termination by QRCrave
We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or for any other legitimate reason. We will provide notice when reasonably possible.
11.3 Effect of Termination
Upon termination, your right to use the platform ceases. Outstanding payment obligations survive termination.
12. Dispute Resolution
12.1 Informal Resolution
We encourage you to contact us first to resolve disputes informally.
12.2 Arbitration
Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.
12.3 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class actions or collective proceedings.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance of the modified Terms.
15. Miscellaneous
15.1 Severability
If any provision is found unenforceable, the remaining provisions remain in full effect.
15.2 Entire Agreement
These Terms constitute the entire agreement between you and QRCrave regarding the platform.
15.3 No Waiver
Our failure to enforce any provision does not constitute a waiver of that provision.
15.4 Assignment
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
Contact Us
For questions about these Terms and Conditions, please contact us:
Email: legal@QRCrave.com
Phone: +91-9625630220
Address: Apaxion Technologies, Noida, India